Refund and Return Policy

Thank you for shopping at Orvia.Store. As a dropshipping e-commerce platform, our refund and return policy is designed to be fair and transparent, while also taking into account the policies of our third-party suppliers (e.g., Amazon, eBay, Walmart). Please read this policy carefully before making a purchase.

1. Returns:

   • Since Orvia.Store operates as a dropshipping platform, we do not directly handle returns. All returns are subject to the return policies of our third-party suppliers.
   • If you are not satisfied with your purchase, you must contact us within 14 days of receiving the product to initiate a return.
   • To initiate a return, please contact our customer support team at support@orvia.store with your order number and a detailed explanation of the reason for the return.
   • We will then provide you with instructions on how to return the product to the appropriate supplier, including the return address and any specific requirements.
   • You are responsible for paying the return shipping costs, unless the return is due to a defect or error on our part or the supplier’s part.
   • Returned products must be in their original condition, unused, and with all original packaging and accessories.

2. Refunds:

   • Once the returned product is received and inspected by the supplier, we will process your refund.
   • Refunds will be issued to the original payment method used for the purchase.
   • The amount of the refund will be the purchase price of the product, excluding any shipping costs.
   • Please allow 7-14 business days for the refund to be processed and reflected in your account.
   • If you have not received your refund within this timeframe, please contact our customer support team at support@orvia.store.

3. Damaged or Defective Products:

   • If you receive a damaged or defective product, please contact us within 7 days of receiving the product.
   • Please provide us with your order number, a description of the damage or defect, and photos or videos of the product.
   • We will then work with the supplier to arrange for a replacement or refund.
   • In some cases, the supplier may require you to return the damaged or defective product before a replacement or refund is issued.
   • If a return is required, we will provide you with a prepaid shipping label.

4. Non-Returnable Items:

   • Certain items are non-returnable, including:
   • Personalized or customized products.
   • Products that have been used or damaged due to misuse or negligence.
   • Products that are not in their original condition.
   • Downloadable software or digital products.

5. Cancellations:

   • You may cancel your order within 24 hours of placing it.
   • To cancel your order, please contact our customer support team at support@orvia.store with your order number.
   • If your order has already been shipped, you will not be able to cancel it. In this case, you will need to follow the return process outlined above.

6. Exceptions:

   • We reserve the right to make exceptions to this policy on a case-by-case basis.
   • Any exceptions will be communicated to you in writing by our customer support team.

7. Contact Us:

   • If you have any questions about our refund and return policy, please contact us at support@orvia.store.